Privacy Policy

The European General Data Protection Regulation (GDPR) and other local data protection laws guard your personal information is collected and used, and protect the privacy rights of online shoppers. Under these laws, you are entitled to certain information, including when, why, how, by whom, and for what purpose personal information is collected, used, and shared. This Privacy Policy is rather lengthy, but a legal requirement under the GDPR. It describes how and when I collect, use, and share information when you purchase an item from me through Etsy or Ravelry, contact me, or sign up to my mailing list. This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect
If you purchase any items from me through Etsy or Ravelry, to fulfil your order, you must provide me with certain information (which you authorised Etsy or Ravelry to provide to me), such as your name, email address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly or choose to sign up to my mailing list.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Ravelry and Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Ravelry and Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to fulfil your order, such as mailing/delivery companies. I will only share your personal information with these third parties to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services such as Mailchimp in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
If you have any questions or concerns, you may contact me here.